Returns Policy

Our Returns Policy meets the requirements of the Consumer Protection Act of South Africa. This protects all parties during your transaction with us.

We offer a 30-day return policy, inclusive of the day of receipt. This means you have a total of 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping fees cannot be refunded. Returns are to shipped back to us at the customer’s cost, or brought back to our warehouse.  

Returns of Power Products, Inverters, batteries, Kits/Combos will not be eligible for a return if they have been used. If such an exception is made such as the product is defective after installation, a Certificate of Compliance (COC) will be needed as well as wiring diagrams and load requirements. 

To start a return, you can contact us at info@standbygenerators.co.za. Please note that returns will need to be sent to the following address:

8 Walter Raath Street, Bloemfontein, 9300.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@standbygenerators.co.za.

Battery Products are not eligible for returns. If the battery was purchased and found to be DOA, please report to us immediately.

Please ensure you are sure of the product you purchase and ensure they are the of adequate size for your application before purchasing. Please consult an electrician or qualifies installer before purchasing.

DAMAGES AND ISSUES:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

EXCHANGES:

No Exchanges will be granted unless the products are in our possession, assessed by a technician, tested and is in a resalable condition. This includes damaged packaging.

REFUNDS: 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank to process and post the refund too.

No Refunds will be granted unless the products are in our possession, assessed, tested and is in a resalable condition. This includes damaged packaging.